Frequently Asked Questions

Everything you need to know about shopping with CHARCOAL.

How long does shipping take?

Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that sale items are eligible for store credit only.

How do I find my correct size?

Each product page features a detailed size guide. We recommend measuring a similar garment you own to compare against our specific product dimensions.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

Can I change or cancel my order after it has been placed?

To ensure fast delivery, we process orders immediately. You can modify your order within 60 minutes of placement by contacting our support team.

Are your materials sustainably sourced?

At CHARCOAL, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics.